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Customer Service Information

Club solo bench with shoe rack

Guaranteed Customer Satisfaction

We are here to look after all your needs and to make your experience of ESE as easy and painless as possible.
We are committed to providing you with the best advice and quality products at the lowest prices, because we want you to want to buy from us again and again.

Our Service Promise

  • We will respond to your enquiries promptly and efficiently
  • We will treat you with respect and diligence
  • If we know of another product that may be more suitable, we will offer it to you
  • If we cannot answer your question or fulfill your needs, we will find someone who can
  • If you need a site visit our experienced advisors will be happy to provide a site assessment
  • If you are not sure how to assemble the cloakroom equipment we have experienced fitters available to do this for you (additional costs apply)

Price Promise

Our prices are regularly checked to ensure we offer value for money. If any have escaped our notice, we will beat any price you have for the same product, so why not call us now!

Free Delivery

All prices on this website include Free Delivery to the UK mainland (excluding HS, KW, ZE, IV, AB, DD, PH, PA, GY, JE, IM, BT, PL, TR and Eire).

Returns

If within 14 Days of receiving the products, you decide they are not what you expected, just contact us, and we will arrange collection and credit*. The only thing we ask is the goods are well wrapped to ensure they return in a saleable 'as new' condition and you cover the cost of transport.
* Excludes made-to-order items, or colours other than Silver, if in doubt please ask. View full returns information at www.esedirect.co.uk.

Delivery / Lead Times

Many of our changing room benches are available in 5-8 working days if finished in Silver, all other colours are usually 15 working days.
However if you have an urgent or specific delivery date to meet, please contact us and we will always do our best to try to make it happen.

Warranty

We offer a 5 year warranty as standard, in the unlikely event of a product failure (even outside the warranty period) please contact us and we will try our best to ensure a solution is found swiftly.

We Value Your Feedback

Our customers are the most important part of our business; without you we are nothing, we value your enquiries and would welcome any feedback you may have which would help us to improve our service.

"Excellent product, easy to assemble, good service"

"Cloakroom benches were received ok, I am very pleased with them, they are excellent"

"I am delighted with the bench and glad that I didn't buy one of the cheaper ones for half the price, you simply get what you pay for."

"Everything went fine with the benches and I appreciate the prompt turn around on the order"

"We recently ordered some goods from you — these have proved popular and excellent quality, please can I order further benches"